Customer Care


Our Unique Collaborative Approach

Our Sales Process

Our sales process was built by understanding what makes each of our clients unique. First and foremost, we set up a time for our team to learn more about your brewery, discuss what processes you have in place, and learn about your brewery’s plans for the future. From there, one of our team members walks you through a live, detailed demo of our software and its functionality targeted to your production, scheduling, finance, and distribution needs. Having a live walkthrough of the software gives you the opportunity to see features firsthand and ask any questions along the way that you may have about our software. Or, if you prefer, we can set up a time for you to explore the software yourself.

During this process, if you have any additional questions or if you would like to learn more on your own, you may check out our video page or numerous other informational resources to review some of the features and functionality our software can offer your unique brewery.

Training and Implementation

When it comes to the training and implementation we provide for our software clients, we pride ourselves on an extremely hands-on approach. Each of our knowledgeable and experienced software consultants works directly with your brewery to consult on best practices and provide live one-on-one training for using VicinityBrew. When you choose VicinityBrew to solve your brewery management software needs, your dedicated project manager will be there for you through every step of the training and implementation process until you feel 100% comfortable using our system. We work hard to build a structured project to guide your team and ensure a successful “go-live” when you are ready. One of our top priorities is investing in building a relationship as you invest in supporting growth.

Ongoing Support and Resources

Live, ongoing support is included with all VicinityBrew software subscriptions and purchases. As a VicinityBrew client, you will always have peace of mind knowing that our knowledgeable support staff is there for you if any questions or concerns ever arise. Our team works hard to ensure that each client is 100% satisfied with their software application. Customers also have direct access to our user portal with in-depth training videos, knowledge base articles, documented user guides and new release overviews, as well as a discussion forum to connect directly with fellow VicinityBrew users.

Each VicinityBrew client will also have exclusive access to our annual VicinityBrew Fall Summit, held just for our VicinityBrew clients, at a different brewery each year. Summit provides a collaborative and educational environment, in which VicinityBrew clients from across the country come together to share best practices and gain in-depth training. Together, attendees and VicinityBrew team members discuss process recommendations to better balance automation, improve operations and build profits while gaining insight into the scope of potential solutions within the craft beer industry. During the event, clients are able to connect and compare their use of the system, discuss training opportunities with our team, and have a seat at our development table giving input into what they would like to see in future version releases.

VicinityBrew clients will also have the option of attending FOCUS, a Vicinity Manufacturing user event. FOCUS is the foremost formula manufacturing software event, bringing Vicinity software users, Microsoft® Partners, Vicinity Manufacturing team members, and process manufacturing industry experts together to discuss ways to improve and most effectively utilize Vicinity software. Attending FOCUS helps your company cut costs, improve operational efficiency, increase employee productivity and maximize your current ERP system by providing valuable training and industry advice. By increasing your Vicinity product knowledge and utilization, attendees can, in turn, foster long-term, profitable growth for their company. You can learn more about these helpful, client-only events on our events page.

Future Projects

We are always looking to solve new challenges in the brewing industry with new technology. Some of these challenges involve bringing on additional functionality such as enhanced quality analysis or advanced forecasting. Other issues may require us to optimize your solution across systems, such as your control system. No matter what the challenge is, our team is here to discuss the issue at hand and deliver a lasting solution!

Customer Feedback & Ongoing Development

We take a hands-on approach to each project. Staying connected with each client’s implementation allows us to take frontline feedback from our clients directly to our development and technical teams. We ask for and appreciate this direct customer feedback, as it gives us the ability to constantly improve our software platform, delivering a better, more effective brewery management solution for all of our valued clients.

Our Clients

Kinslahger Brewing Company
Highland Brewing Company
Fire Island Beer
Lancaster Brewing Company
Sugar Creek Brewing Company
Worthy Brewing
Parkside Brewery
Kansas City Bier
Mill Creek Brewing Co
12welve Eyes Brewing
Jester King Brewery
Pegasus City Brewery
Gilgamesh Brewing
Discretion Brewing

VicinityBrew Testimonials

View All Clients

Client Videos

Hangar 24 Craft Brewery
Hangar 24 Craft Brewery
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Allagash Brewing
Allagash Brewing
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VicinityBrew Fall Summit, Asheville 2013
VicinityBrew Fall Summit, Asheville 2013
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